Get Support and Find Answers with AgentBase Resources
Direct Your Questions:
Technical Support, Job Post Assistance and Account Help
For
AgentBase Support:
For any support-related inquiries, please visit our Help Center and use the live chat or submit a support ticket. Agents are on standby to assist.
For
On-Demand Job Posts:
For assistance with On-Demand Job Posts, visit the Speak to a member within the "Purchase a Job Post" page, where a representative is available to help.
For
Account Management:
For success-related inquiries, reach out to your account manager via email to book a call.
Frequently Asked General Questions
What are your hours of operation?
Our team is available Monday through Friday from 9:00 AM to 5:00 PM Eastern Time.
I just signed up. Can I use my account?
Yes and no! While you’re welcome to explore and familiarize yourself with the platform, your phone number must be fully approved before the account is fully active. Your account manager will notify you as soon as it's ready for use.
How do I see my billing information?
To view your billing information, go to Settings at the bottom left of your account and select Billing. Click here to access the Billing article directly.
How am I charged for usage?
Every Agent Base account comes with a wallet for usage. Each time a message/email is sent, or call is made, the wallet credits are debited. The wallet is automatically recharged when it reaches the minimum balance set in the Billing settings to ensure that there's no disruption in messaging.
Do you have training materials?
Absolutely! We offer over 20 helpful videos to guide you through every aspect of AgentBase. Access these resources through the Training Course section, found in the menu on the left-hand side. Additionally we have an entire Help Center filled with articles.
Frequently Asked Questions
What are your hours of operation?
Our team is available Monday through Friday from 9:00 AM to 5:00 PM Eastern Time.
I just signed up. Can I use my account?
Yes and no! While you’re welcome to explore and familiarize yourself with the platform, your phone number must be fully approved before the account is fully active. Your account manager will notify you as soon as it's ready for use.
How do I see my billing information?
To view your billing information, go to Settings at the bottom left of your account and select Billing. Click here to access the Billing article directly.
How am I charged for usage?
Every Agent Base account comes with a wallet for usage. Each time a message/email is sent, or call is made, the wallet credits are debited. The wallet is automatically recharged when it reaches the minimum balance set in the Billing settings to ensure that there's no disruption in messaging.
Do you have training materials?
Absolutely! We offer over 20 helpful videos to guide you through every aspect of AgentBase. Access these resources through the Training Course section, found in the menu on the left-hand side. Additionally we have an entire Help Center filled with articles.